HSMAI – Behind the Experience: The People Who Make Hospitality Happen

We’ve moved! With October calendars packed with industry events and commitments, we’re taking Behind the Experience into November!

Mark your calendar for Friday, November 13, and join us for a candid conversation with the hospitality operations leaders who make it all happen behind the scenes!

Great hospitality may look effortless to the guest—but we know there’s a whole lot happening behind the scenes.

Join HSMAI Southern Colorado for a candid conversation with hospitality operations leaders representing different corners of our industry. We’ll go beyond the guest-facing experience to explore what it really takes to keep hospitality running smoothly—from leading teams and managing day-to-day challenges to adapting to changing guest expectations, technology, staffing, costs, and everything else the day may throw their way.

Our panel will share real-world perspectives onwhat’s working, what’s changing, and what keeps them up at night—as well as theopportunities they see ahead.

Whether you work in operations, sales,marketing, revenue, or another area of hospitality, you’ll walk away with abetter understanding of the operational side of the business—and how all of uscan work together to create stronger teams and better guest experiences.

‍Come for the conversation. Stay for the “youwon’t believe what happened today” hospitality stories.