Powerful insights on relational intelligence, trust, and building meaningful connections
Opening Keynote
Breakout Session
Keynote
Relational Intelligence: Accelerating High-Trust, Resilient, and Rewarding Relationships
In the meetings and hospitality industry, everything runs on relationships. Trust between planners and partners. Collaboration across teams. Loyalty from clients.
Yet most of us have never been taught the science behind what makes relationships strong.
In this dynamic and interactive keynote, Shasta Nelson, author of The Business of Friendship and Chief Friendship Officer of the U.S. Chamber of Connection, shares a practical, research-backed framework for evaluating relational health across your professional ecosystem. Attendees will walk away with tools to:
- Deepen trust with clients and partners
- Strengthen collaboration across teams
- Build resilient, high-performing relationships
- Elevate both results and well-being
Because in our industry, success rises and falls on the strength of our connections.
Breakout Session
The Relationships That Sustain You: Building the Friendships That Support Your Life
After spending our careers building connections for others, it’s easy to neglect the relationships that sustain us personally.
In this reflective and interactive breakout, Shasta turns the focus inward. Drawing on research that shows meaningful connection is the #1 predictor of long-term well-being, she provides a clear framework to assess and strengthen your personal friendships.
Through guided reflection and conversation, attendees will:
- Evaluate the health of their current relationships
- Identify practical steps to deepen meaningful connection
- Build friendships that sustain energy, resilience, and purpose
Because the relationships that make you successful are important.
But the relationships that sustain you are essential.



